Privacy Policy
PRIVACY POLICY Free Memories LLC d/b/a Viva La Magia
Last updated: June 2026
At Free Memories LLC d/b/a Viva La Magia (“Viva La Magia,” “we,” “us,” “our,” or the “Company”), we value and respect the privacy of our customers, visitors, and users.
This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and what choices you have regarding your personal information.
By using our website, requesting a quote, making a reservation, contacting us, booking travel services, renting equipment, or using our services, you agree to the practices described in this Privacy Policy.
COMPANY INFORMATION
Free Memories LLC d/b/a Viva La Magia is a travel agency and tourism services company with operations based in Orlando, Florida.
Free Memories LLC DBA: VIVA LA MAGIA is registered with the State of Florida as a Seller of Travel. Registration No. ST44404.
Official contact information:
Free Memories LLC d/b/a Viva La Magia Orlando, Florida WhatsApp: +1 321 710 0366 Email: info@vivalamagia.com Website: www.vivalamagia.com
INFORMATION WE COLLECT
We may collect personal and operational information when you visit our website, request a quote, complete a form, make a reservation, rent equipment, communicate with us, or purchase our services.
The information we may collect includes:
a) Contact Information
First and last name. Email address. Phone number. Country or city of residence. Delivery address or accommodation information, when applicable. Hotel, resort, vacation home, or place of stay.
b) Reservation and Service Information
Travel dates. Equipment delivery and return dates. Number of passengers. Passenger names, when required for a reservation. Passenger age or category, when applicable. Requested services, such as tickets, hotels, cruises, transportation, insurance, rental cars, scooters, strollers, or other travel products. Preferences or needs related to the reservation.
c) Payment Information
Payments may be processed by third-party payment providers, including Stripe or similar processors.
Viva La Magia does not store full credit or debit card numbers on its own servers. Payment information is securely processed by the applicable payment provider, subject to that provider’s own privacy and security policies.
We may retain information related to payments, billing, amounts, receipts, statements, proof of payment, and transactions, but not full card details.
d) Communications
We may retain records of communications made through:
Email. WhatsApp. SMS. Website forms. Social media. Calls or messages related to quotes, reservations, payments, deliveries, changes, cancellations, claims, or support.
e) Technical and Browsing Information
When you visit our website, we may collect certain technical information, such as:
IP address. Browser type. Device used. Pages visited. Date and time of access. Traffic source. Cookies and similar technologies. Interactions with ads or forms, when applicable. HOW WE USE YOUR INFORMATION
We use the information we collect for legitimate business purposes related to our services.
We may use your information to:
Prepare quotes. Manage reservations. Process payments. Coordinate equipment deliveries and returns. Communicate with you regarding your trip, rental, or service. Send confirmations, receipts, vouchers, instructions, or updates. Coordinate with travel providers, hotels, theme parks, operators, transportation companies, cruise lines, insurance providers, or other necessary third parties. Provide customer support. Manage changes, cancellations, refunds, or claims. Comply with legal, tax, accounting, or regulatory obligations. Prevent fraud, abuse, misuse, chargebacks, or disputes. Improve our services, website, and internal processes. Send promotional communications, offers, or commercial information, when applicable and to the extent permitted by law. WITH WHOM WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share information only when necessary to provide our services, comply with legal obligations, or protect our rights.
We may share information with:
a) Travel Service Providers
We may share information with providers necessary to manage your reservation, such as:
Theme parks. Hotels and resorts. Cruise lines. Tour operators. Transportation companies. Rental car companies. Travel insurance providers. Booking platforms. Other providers related to the requested service.
b) Payment Processors
We may share necessary information with Stripe or other payment processors to process payments, charges, refunds, verifications, disputes, or chargebacks.
c) Technology and Operational Providers
We may use third-party tools to operate our business, such as:
Web hosting. Forms. CRM systems. Email. WhatsApp Business or messaging tools. Billing systems. Booking platforms. Web analytics tools. Digital advertising tools.
d) Professional Advisors
We may share information with accountants, attorneys, tax advisors, consultants, insurance providers, or professionals who assist us with legal, tax, accounting, or business obligations.
e) Authorities or Legal Requests
We may disclose information if required by law, if we receive a court order, governmental request, regulatory request, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, collect debts, respond to claims, or comply with legal obligations.
COOKIES, ANALYTICS, AND DIGITAL ADVERTISING
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve user experience, measure website performance, analyze traffic, and support marketing campaigns.
These tools may include, among others:
Google Analytics. Meta Pixel / Facebook Pixel. Google Ads. Remarketing tools. Functional or security cookies.
These technologies may collect information about your browsing activity, device, interaction with our website, or response to advertisements.
You can configure your browser to block or delete cookies. However, some website features may not work properly if cookies are disabled.
COMMUNICATIONS BY WHATSAPP, EMAIL, AND SMS
By contacting us through WhatsApp, email, SMS, forms, or social media, you authorize Viva La Magia to respond through those same channels.
We may use WhatsApp, email, SMS, or other channels to send:
Quotes. Confirmations. Instructions. Reminders. Reservation information. Payment links. Updates. Communications related to contracted services. Commercial or promotional information, when applicable.
You may request to stop receiving promotional communications at any time by writing to info@vivalamagia.com. However, we may continue sending necessary communications related to active reservations, payments, deliveries, returns, changes, cancellations, or legal/operational matters.
INFORMATION ABOUT MINORS
Our services may involve family travel or rental equipment used by minors, but our website and services are not directed to minors for direct contracting.
Information related to minors must be provided by a parent, legal guardian, or responsible adult.
We do not knowingly collect information from minors without appropriate adult authorization. If you believe we have received information from a minor without proper authorization, you may contact us at info@vivalamagia.com.
DATA RETENTION
We retain personal information for as long as reasonably necessary to:
Manage reservations and services. Comply with legal, tax, accounting, or regulatory obligations. Resolve disputes. Process payments, refunds, or chargebacks. Maintain business records. Prevent fraud. Defend or exercise legal rights.
The retention period may vary depending on the type of information, the nature of the service, and applicable legal requirements.
INFORMATION SECURITY
We implement reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted through the internet, email, WhatsApp, or other electronic means.
Payments are processed by specialized third-party providers, such as Stripe, and Viva La Magia does not store full credit or debit card numbers on its own servers.
INTERNATIONAL TRANSFERS
Due to the nature of our travel services, we may receive information from customers located outside the United States or share information with providers, tools, or platforms located in different countries.
By using our services, you acknowledge that your information may be processed, stored, or transferred in the United States or other countries where our technology providers, payment processors, or service providers operate.
YOUR RIGHTS AND CHOICES
Depending on your place of residence and applicable laws, you may have the right to:
Request access to your personal information. Request correction of inaccurate information. Request deletion of data, when legally and operationally possible. Request limitation of certain uses. Withdraw consent for promotional communications. Request information about how we use or share your data.
To exercise any of these rights, you may contact us at:
We may request additional information to verify your identity before processing your request.
Please note that some requests may be limited by legal, tax, accounting, contractual, security, fraud prevention, dispute resolution, or recordkeeping obligations.
NO SALE OF PERSONAL INFORMATION
Viva La Magia does not sell customers’ personal information.
We may share data with providers or tools necessary to provide services, process payments, manage reservations, make deliveries, operate the website, or comply with legal obligations, but we do not sell personal information to third parties.
LINKS TO THIRD-PARTY WEBSITES
Our website, messages, or communications may include links to third-party websites, such as travel providers, payment processors, theme parks, hotels, insurance providers, booking platforms, or social media networks.
We are not responsible for the privacy practices, content, terms, or security of third-party websites. We recommend reviewing the privacy policies of each website you visit.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our services, practices, tools, legal requirements, or business needs.
The updated version will be posted on our website with the corresponding “Last updated” date.
Your continued use of our website or services after an update is posted constitutes acceptance of the revised Privacy Policy.
CONTACT
If you have questions about this Privacy Policy or wish to exercise any rights related to your personal information, you may contact us at:
Free Memories LLC d/b/a Viva La Magia Orlando, Florida Florida Seller of Travel Registration No. ST44404 WhatsApp: +1 321 710 0366 Email: info@vivalamagia.com Website: www.vivalamagia.com