Travel Services Terms and Conditions
TRAVEL SERVICES TERMS AND CONDITIONS
Free Memories LLC d/b/a Viva La Magia®
Last Updated: September 2026
LEGAL NOTICE
FREE MEMORIES LLC d/b/a VIVA LA MAGIA® is registered with the State of Florida as a Seller of Travel. Florida Seller of Travel Registration No. ST44404.
VIVA LA MAGIA® is a federally registered service mark owned by Free Memories LLC, United States Registration No. 8,351,037.
These Terms and Conditions govern travel services arranged by Free Memories LLC d/b/a Viva La Magia® and its authorized independent agents, including, without limitation, theme parks, hotels, resorts, cruises, vacation homes, vehicles, transportation, excursions, travel insurance, vacation packages, and other tourism-related services.
Direct rentals of scooters, ECVs, strollers, and other rental equipment provided directly by Viva La Magia® in Orlando are governed by the separately published Scooter and Stroller Rental Terms and Conditions.
PARTIES AND ACCEPTANCE
These Terms and Conditions (“Terms”) are entered into between Free Memories LLC, a Florida limited liability company doing business as Viva La Magia® (“Viva La Magia,” the “Agency,” “we,” “us,” or the “Company”), and the person who requests, authorizes, confirms, books, pays for, or uses travel services arranged by the Agency (“Client,” “Passenger,” or “Traveler”).
The Client acknowledges that these Terms may be made available through the Viva La Magia® website, links sent by email, WhatsApp, SMS, quotes, confirmations, invoices, forms, or other electronic means.
By confirming a reservation, authorizing its issuance, making a deposit or payment, accepting a quote that results in a reservation, providing written authorization through WhatsApp, email, or another electronic method, or using services booked through Viva La Magia®, the Client acknowledges having had access to these Terms and agrees to be bound by them.
When a reservation includes multiple passengers, the person requesting or confirming the reservation represents that they have reasonable authority to manage the reservation and provide necessary information on behalf of the other passengers and agrees to communicate the applicable terms to them.
Communications made through email, WhatsApp, SMS, electronic forms, messaging platforms, or other digital means may be used as evidence of instructions, authorizations, confirmations, modifications, and acceptance.
ROLE OF VIVA LA MAGIA®
Viva La Magia® acts as a travel agency and intermediary between the Client and the final suppliers of the purchased services.
These suppliers may include theme parks, hotels, resorts, cruise lines, airlines, tour operators, vehicle rental companies, insurance providers, transportation companies, vacation home providers, booking platforms, excursion providers, and other independent suppliers.
Unless expressly stated otherwise, Viva La Magia® does not own, operate, or control the services provided by such third parties.
Each purchased service is also subject to the terms, conditions, policies, restrictions, requirements, and procedures established by the applicable supplier.
QUOTES, PRICES, AND AVAILABILITY
All quotes are subject to availability and may change until the reservation is actually confirmed by the supplier.
The existence of a quote, proposal, screenshot, email, message, previously quoted price, or previously displayed availability does not guarantee that such price or availability will remain available at the time of booking.
Prices may vary due to availability, dynamic pricing, promotions, taxes, fees, room type, category, dates, number of passengers, ages, residency, nationality, supplier commercial conditions, or other variables.
Viva La Magia® will not be responsible for price or availability changes occurring before the reservation is actually confirmed.
NET RATES, FINAL PRICES, AND COMMERCIAL STRUCTURE
Viva La Magia® may work with suppliers offering public rates, commissionable rates, net rates, negotiated rates, wholesale rates, or other commercial structures.
When Viva La Magia® offers the Client a final price for a service, that amount constitutes the commercial price offered to the Client, regardless of the internal cost, net rate, commission, markup, commercial margin, incentive, override, rebate, or other compensation received or retained by Viva La Magia®.
The Client agrees that Viva La Magia®’s internal cost structure, margins, supplier agreements, commissions, and commercial terms constitute proprietary business information of the Agency and are not required to be disclosed to the Client unless applicable law expressly requires otherwise.
RESERVATION CONFIRMATION
A reservation will be considered confirmed only when the applicable supplier has issued a valid confirmation or when Viva La Magia® expressly informs the Client that the reservation has been confirmed.
The Client must immediately review every confirmation received and verify that names, surnames, dates of birth, ages, travel dates, destinations, hotels, room types, theme parks, tickets, flights, cruises, vehicles, and all other information are correct.
Any error or discrepancy must be reported to Viva La Magia® immediately.
Subsequent modifications will be subject to availability, fees, restrictions, and supplier policies.
RESPONSIBILITY FOR INFORMATION PROVIDED BY THE CLIENT
The Client is responsible for providing complete, accurate, and current information.
Viva La Magia® will not be responsible for consequences arising from incorrect, incomplete, or outdated information provided by the Client, including errors involving names, dates, ages, nationality, residency, passport information, documents, telephone numbers, email addresses, or other information used to process a reservation.
If a supplier charges a penalty, fare difference, or does not permit certain information to be corrected, such costs will be the responsibility of the Client.
PAYMENTS
Payment methods, amounts, due dates, and payment conditions will depend on the applicable product and supplier.
Some services may be paid directly to the supplier, while others may be processed through Viva La Magia® or authorized payment systems.
The Client must strictly comply with all deposit, partial payment, or final payment deadlines communicated by Viva La Magia® or the supplier.
Failure to make payment within the applicable deadline may result in automatic cancellation of the reservation, loss of deposits, penalties, loss of promotions, price changes, or other consequences in accordance with supplier rules.
Viva La Magia® will not be responsible for cancellation or modification of a reservation when the Client fails to make a required payment within the communicated deadline.
VIVA LA MAGIA® SERVICE FEES
Viva La Magia® may charge its own fees for planning, specialized advisory services, management, modifications, reservations, cancellations, processing, special services, or other services.
Whenever a Viva La Magia® fee applies, it will be disclosed to the Client before acceptance.
Viva La Magia® service fees are separate from supplier penalties, fees, or charges and may be non-refundable when disclosed as such before purchase.
CANCELLATIONS, CHANGES, AND REFUNDS
Any cancellation, modification, name change, date change, reduction in passengers, rescheduling, or refund request will be subject to the terms of the applicable supplier and, when applicable, the commercial conditions disclosed by Viva La Magia®.
Certain products may be completely non-refundable from the moment of purchase or confirmation.
Other products may permit cancellations or modifications within specific periods and may be subject to penalties, fare differences, or restrictions.
The Client is responsible for reviewing cancellation and modification conditions communicated before confirming a reservation.
Viva La Magia® cannot guarantee that a supplier will approve any exception, credit, modification, refund, or compensation outside its established policies.
When a refund must be requested from a supplier, processing, approval, and timing will primarily depend on the supplier and the payment method used.
Viva La Magia® may reasonably assist the Client in submitting the request but does not control third-party processing times or decisions.
REFUNDS AND SERVICES PROPERLY PROVIDED
The fact that a Client decides not to use a service, changes plans, arrives late, fails to appear, fails to meet supplier requirements, is denied service due to missing documentation, or voluntarily interrupts a trip does not automatically create a right to a refund.
When Viva La Magia® has properly arranged the reservation and the service remains available in accordance with the purchased terms, any right to a refund will depend on supplier policies and the specific conditions of the reservation.
Nothing in this Section limits rights that may not legally be waived by the Client.
SUBSEQUENT PROMOTIONS AND PRICE CHANGES
Suppliers may publish promotions, discounts, or new rates after a reservation has been confirmed.
When supplier rules permit and Viva La Magia® becomes aware of a promotion that may apply, the Agency may evaluate whether the reservation can be modified.
Viva La Magia® does not guarantee continuous monitoring of promotions and is not required to automatically modify reservations to apply prices, promotions, or benefits published after booking.
Any modification will remain subject to supplier availability and policies.
SCOPE OF ADVISORY SERVICES
Advisory and support services provided by Viva La Magia® and its authorized independent agents are subject to the Agency’s separately published “Scope of Travel Advisory and Support Services.”
The level of assistance may vary depending on the purchased product, destination, supplier, and specific characteristics of the trip.
Unless expressly agreed otherwise, standard service does not include 24-hour availability, minute-by-minute itinerary planning, continuous availability monitoring, automatic booking through the Client’s personal applications, or in-person accompaniment.
Agent recommendations are advisory in nature and are based on the information available at the time they are provided.
DISNEY, UNIVERSAL, AND OTHER THEME PARKS
Theme parks may modify policies, operating hours, prices, access systems, attractions, entertainment, restaurants, Lightning Lane, Express Pass, technology requirements, benefits, procedures, and other operational matters at any time.
Viva La Magia® may advise the Client regarding such systems but does not control their operation and cannot guarantee availability of attractions, restaurants, times, experiences, products, promotions, or specific access.
The purchase of a ticket does not guarantee access to every attraction, show, restaurant, or experience available during a visit.
CRUISES
Cruise reservations are subject to the contracts, policies, and conditions of the applicable cruise line.
The Client is responsible for complying with passport, visa, documentation, age, health, form, check-in, boarding time, identification, and any other requirements imposed by the cruise line or applicable authorities.
Failure to comply with such requirements may result in denied boarding without refund in accordance with the cruise line’s terms.
HOTELS, RESORTS, AND VACATION HOMES
Accommodations are subject to their own policies regarding deposits, incidental holds, minimum age, identification, credit cards, check-in, check-out, pets, occupancy, parking, resort fees, cleaning fees, and other conditions.
Photographs, descriptions, dimensions, categories, and amenities are provided by the applicable suppliers or properties.
Viva La Magia® does not control later changes to rooms, facilities, décor, amenities, services, renovations, temporary closures, or operating conditions of the property.
VEHICLE RENTALS
Vehicle reservations are subject to the requirements of the applicable rental company, including age, driver’s license, credit card, deposit, nationality, residency, insurance, additional drivers, and other conditions.
A reservation confirmation does not guarantee that the driver automatically meets all requirements necessary to pick up the vehicle.
The Client is responsible for reviewing and complying with those requirements.
EXCURSIONS, ACTIVITIES, AND TOURS
Excursions, tours, and activities operated by third parties are subject to availability, weather, age requirements, weight requirements, physical condition, documentation, schedules, meeting points, and operator policies.
Viva La Magia® does not control supplier operational decisions involving cancellations, modifications, safety procedures, itineraries, or participation requirements.
TRAVEL INSURANCE
When Viva La Magia® offers or facilitates the purchase of travel insurance, coverage, exclusions, limits, conditions, deductibles, and claim procedures are exclusively those established in the policy issued by the insurance provider.
Viva La Magia® is not an insurance company and does not determine the approval, denial, or amount of any insurance claim.
The Client must review the policy and contact the insurance provider regarding specific coverage questions.
The decision to purchase or decline travel insurance remains the Client’s responsibility.
TRAVEL DOCUMENTATION AND ENTRY REQUIREMENTS
The Client is solely responsible for verifying and maintaining all documentation required for travel.
This may include passports, visas, ESTA, minor travel authorizations, immigration documents, entry and exit requirements, vaccinations, health documentation, driver’s licenses, special permits, and requirements related to nationality or residency.
Viva La Magia® may provide general information as a courtesy but does not provide legal, immigration, consular, or medical advice and does not guarantee that governmental requirements will remain unchanged.
The Client must verify applicable official requirements before traveling.
COMMUNICATIONS WITH THE AGENT
The assigned agent will normally serve as the Client’s primary point of contact for reservation-related questions.
Response times may vary depending on business hours, time-zone differences, day of the week, complexity of the request, supplier availability, and level of urgency.
A planning question, restaurant recommendation, attraction recommendation, itinerary question, or promotion inquiry does not constitute an emergency.
In the event of an urgent issue during travel, the Client should contact the agent and, where appropriate, also use the supplier’s official or emergency support channels.
RESERVATIONS MADE OUTSIDE VIVA LA MAGIA®
Viva La Magia® has no obligation to manage, modify, cancel, dispute, refund, or resolve problems relating to reservations purchased directly by the Client or through another agency, platform, or supplier.
An agent may provide general guidance when reasonably able to do so, but such assistance does not make Viva La Magia® responsible for an external reservation.
CHANGES MADE BY SUPPLIERS
Suppliers may modify or cancel services for operational, commercial, weather-related, regulatory, security, force majeure, or other reasons permitted under their terms.
Such changes may include schedules, itineraries, ports, flights, rooms, vehicles, attractions, restaurants, excursions, included services, policies, taxes, or fees.
When reasonably possible, Viva La Magia® will assist the Client in communicating changes and reviewing alternatives offered by the supplier.
FORCE MAJEURE AND CIRCUMSTANCES OUTSIDE THE AGENCY’S CONTROL
Viva La Magia® will not be responsible for failures, delays, cancellations, modifications, or losses caused by circumstances reasonably outside its control.
Such circumstances may include hurricanes, storms, natural disasters, fires, epidemics, pandemics, wars, terrorism, civil unrest, strikes, technology failures, transportation disruptions, governmental shutdowns, regulatory changes, supplier failures, theme park closures, emergencies, accidents, travel restrictions, or similar circumstances.
In such cases, any credit, refund, rescheduling, or compensation will be primarily subject to the policies of the applicable supplier.
ACTS AND OMISSIONS OF SUPPLIERS
To the maximum extent permitted by applicable law, Viva La Magia® will not be responsible for acts, omissions, negligence, breaches, accidents, injuries, losses, delays, cancellations, or decisions attributable solely to independent suppliers.
Nothing in this provision is intended to exclude liability that may not legally be excluded or to limit Viva La Magia®’s responsibility for its own acts where applicable law provides otherwise.
ERRORS BY VIVA LA MAGIA®
If Viva La Magia® or one of its agents makes a material error directly attributable to the Agency in managing a reservation, the Agency will review the matter in good faith and may take reasonable steps to attempt to correct the error.
Viva La Magia®’s responsibility will be subject to applicable law and the specific circumstances of the matter.
Viva La Magia® will not be responsible for errors resulting from inaccurate information provided by the Client, changes made by suppliers, unavailability, third-party technology failures, or circumstances outside its reasonable control.
LIMITATION OF DAMAGES
To the maximum extent permitted by applicable law, Viva La Magia® will not be liable for indirect, incidental, special, consequential, or punitive damages arising from acts or omissions of third parties, including loss of enjoyment of travel, loss of time, lost profits, or indirect expenses.
This limitation will not apply where applicable law expressly prohibits such exclusion.
DISPUTES WITH SUPPLIERS
When a dispute relates to a service provided by a third party, Viva La Magia® may assist as an intermediary in communicating the claim to the supplier.
Viva La Magia®’s involvement does not constitute acceptance of responsibility for the supplier’s conduct and does not guarantee a favorable outcome.
CHARGEBACKS AND PAYMENT DISPUTES
Before initiating a dispute, chargeback, or claim with a card issuer, bank, payment processor, or other financial institution, the Client must contact Viva La Magia® and provide the Agency with a reasonable opportunity to investigate and, where appropriate, attempt to resolve the matter.
The filing of a chargeback does not automatically modify, cancel, or replace applicable cancellation policies, non-refundable terms, penalties, supplier conditions, or other obligations validly assumed by the Client.
In the event of a payment dispute, the Client authorizes Viva La Magia® to provide the issuing bank, payment processor, card network, or other involved entity with documentation reasonably necessary to demonstrate the validity of the transaction, including reservation confirmations, receipts, vouchers, WhatsApp, email, or SMS communications, authorizations, acceptance of these Terms, supplier policies, cancellation conditions, proof of service, and other related evidence.
When Viva La Magia® has properly arranged the reservation and the Client initiates a dispute falsely claiming that a transaction was unauthorized, that a service was not provided, or that a refund is due contrary to previously accepted conditions, the Agency reserves the right to challenge the dispute and exercise any other right or remedy permitted by law.
Nothing in this Section is intended to limit rights that may not legally be waived.
INTELLECTUAL PROPERTY
VIVA LA MAGIA® is a registered service mark owned by Free Memories LLC, United States Registration No. 8,351,037.
Names, logos, materials, designs, content, documents, photographs, text, and other assets owned by Viva La Magia® may not be used, reproduced, or modified without authorization.
Disney, Universal, cruise line, hotel, and other supplier trademarks belong to their respective owners.
PRIVACY AND PERSONAL INFORMATION
The Client authorizes Viva La Magia® to collect and use information reasonably necessary to quote, book, administer, and provide the requested services.
When necessary, such information may be shared with suppliers, authorized agents, processors, and systems related to the reservation.
The handling of personal information is also governed by the Viva La Magia® Privacy Policy published on its website.
ELECTRONIC COMMUNICATIONS
The Client agrees that Viva La Magia® may use email, WhatsApp, SMS, web forms, and other electronic means to send quotes, confirmations, travel information, payment requests, modifications, notices, and other reservation-related communications.
The Client is responsible for keeping contact information current.
GOVERNING LAW AND JURISDICTION
These Terms will be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.
To the maximum extent permitted by applicable law, any action relating to these Terms or services provided by Viva La Magia® must be brought before the competent state or federal courts located in Orange County, Florida.
SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, such determination will not affect the validity or enforceability of the remaining provisions.
NO WAIVER
If Viva La Magia® chooses to make an exception, provide a credit, allow a modification, or elect not to enforce a particular provision on a specific occasion, such action will not constitute a waiver of its rights in the future.
CHANGES TO THESE TERMS
Viva La Magia® may update these Terms when necessary.
The version applicable to a reservation will generally be the version in effect and made available to the Client at the time the reservation is confirmed, except for changes subsequently required by applicable law or by the applicable supplier.
The date of the most recent update will be stated at the beginning of this document.
ENTIRE AGREEMENT
These Terms, together with the specific conditions communicated for the reservation, the applicable supplier’s terms, the Viva La Magia® Privacy Policy, and the Scope of Travel Advisory and Support Services, constitute the terms applicable to travel services arranged by the Agency.
Where specific conditions are expressly communicated for a particular reservation, those conditions will supplement these Terms.
OFFICIAL CONTACT INFORMATION Free Memories LLC d/b/a Viva La Magia® Orlando, Florida Florida Seller of Travel Registration No. ST44404 WhatsApp: +1 321 710 0366 Email: info@vivalamagia.com Web: www.vivalamagia.com VIVA LA MAGIA® – U.S. Registration No. 8,351,037